Support
How can we help?
Browse the most common questions for CARL. Still stuck? Submit a ticket and we’ll get back to you.
Account & sign-in
How do I sign in?
Use the sign-in link on the product and authenticate with your email or with Google. Access is restricted to authorized accounts — if you should have access and do not, submit a ticket below.
I can’t access my account.
First confirm you’re using the email your access was granted to. If you’re still locked out, submit a ticket and we’ll restore access.
Billing & plans
Where can I see my plan and invoices?
Billing details live in your product account settings once you’re signed in. For invoice questions or plan changes, submit a ticket.
Privacy & your data
How is my data handled?
Every product runs on the same security-first platform with shared identity and compliance controls. See the product’s privacy and trust pages for specifics, or submit a ticket for a data request.
How do I request data export or deletion?
Submit a ticket with your request and the account email; we handle export and deletion requests through our standard data-subject-request process.
Status & incidents
Is something down?
Check the product’s status page for live incident updates. If you’re seeing an issue that isn’t posted there, submit a ticket so we can investigate.
The CARL standard
Is the CARL standard free to use?
Yes. The CARL v1.0 specification and reference tooling are proprietary to Wentzel.ai (all rights reserved) and free to read and self-attest against. There is no open-source license grant and no public GitHub repository. Submit a ticket if you have a question the spec does not answer.
How do I run an assessment?
Use the public Scanner for an AI drift scan of a repository, or request access to the hosted assessor for a deterministic readiness assessment. If a scan or assessment fails, submit a ticket with the repository URL.
Access and onboarding
How do I request onboarding or hosted access?
Use the Request access form. The hosted assessor is invite-only while in early access. If you have been invited and cannot sign in, submit a ticket.
Can’t find your answer?
Submit a ticket and our team will pick it up.
Submit a ticketPrefer email? Reach support@wentzel.ai.