How can we help?

Use the sign-in link on the product and authenticate with your email or with Google. Access is restricted to authorized accounts — if you should have access and do not, submit a ticket below.

First confirm you’re using the email your access was granted to. If you’re still locked out, submit a ticket and we’ll restore access.

Billing details live in your product account settings once you’re signed in. For invoice questions or plan changes, submit a ticket.

Every product runs on the same security-first platform with shared identity and compliance controls. See the product’s privacy and trust pages for specifics, or submit a ticket for a data request.

Submit a ticket with your request and the account email; we handle export and deletion requests through our standard data-subject-request process.

Check the product’s status page for live incident updates. If you’re seeing an issue that isn’t posted there, submit a ticket so we can investigate.

Yes. The CARL v1.0 specification is free to read and self-attest against, and its text is licensed under CC BY-ND 4.0: you may share it unmodified, with attribution. The reference tooling, reference prompts and criteria catalog are proprietary to Wentzel.ai (all rights reserved). There is no open-source license grant and no public GitHub repository. Submit a ticket if you have a question the spec does not answer.

Use the public Scanner for an AI drift scan of a repository, or request access to the hosted assessor for a deterministic readiness assessment. If a scan or assessment fails, submit a ticket with the repository URL.

Use the Request access form at carl.wentzel.ai/builder. The hosted assessor is in single-user early access — one owner account today — and every request is reviewed by hand before we reach out. If you have requested access and cannot sign in, submit a ticket.